Closing account

[soleymanghaderi]

Hello,
Since I changed my phone my EE account is closed, therefore I pay my bill on time.

[Leanne_T]

Hi @soleymanghaderi 

Thanks for coming to the community. 

Does this show as closed when you log into the EE app and EE account online? 

Did you upgrade? 

Leanne.

[soleymanghaderi]

Hi 

Yes, it shows CLOSE ACCOUNT! I cannot see my bills.

Many thanks

[soleymanghaderi]

 

[Leanne_T]

Hi @soleymanghaderi 

Have you transferred to another network? 

How did you order the phone? 

Leanne 🙂

[soleymanghaderi]

No, I just bought the simcard from EE not mobile phone. Therefore I changed my phone.

[Leanne_T]

I see thank you @soleymanghaderi 

In this case, please call us on 150 and the team will get your EE account looked into for you 🙂

Leanne.

[soleymanghaderi]

Ok, many thanks.

Soleyman
Sent from my iPhone

[Leanne_T]

No problem @soleymanghaderi 

Leanne 🙂