Fraudulent Google Play Transactions

[literallyJoel]

My phone was stolen on Saturday March 5th, and over the next 10 minutes or so they racked up £239.51 of charges over 19 Google Play transactions. They were not made on my own Google account. I went into an EE store to get a replacement SIM on the Monday and told them that my phone had been stolen. I did not discover the charges until today when my bank notified me of the upcoming direct debit. 

I have tried contacting Google Support and they directed me to a form to report these transactions, but they require a Correlation ID. I cannot find any information on this and all the support agent would tell me is "Your carrier will provide this". Any help either getting the Correlation ID or disputing these charges with EE would be much appreciated. 

[Jacko1805]

Hi there

You have to put Ur mob number into the search engine on the Boku site, then all the transactions and attempted ones will drop down, there is an option at the top to block your number and then that will stop any further payments to Google!

[hn24]

Hi @Jacko1805 

Done that already but I can't access the initial fraudulent transaction because they have made over 100+ (some failed) fraudulent transactions... So I have tried to contact them via their online form but from their trust pilot reviews it seems they don't reply etc...

Wondering if you had to deal with Boku? 

[Anto6]

Did they reply to you? I have been able to get a reply: (finally) but have yet to get the previous transactions. I have a similar situation to you that i need to see previous transactions too. 

"Would you please submit proof of mobile account ownership, in the form of a billing statement which shows your name as the mobile account holder of the charged mobile number.
Once I have that I can provide you with the necessary transaction history. "

Did you get the issue sorted? 

[Chrisdafurr]

Hi Joel, exact thing happened to me and it's taking me ages to understand. What happened when you contacted boku? Were you able to retrieve any of the money? Thanks, Chris.

[hoycheu]

Hey I’ve just gone through the exact same thing, my iphone got stolen and my SIM card got taken out and used, racking up £239.96 in extra charges in my phone bill. I read your response about getting the correlation ID to send off the form to Google Play which I’ve done but I’ve had no successful response and they just keep telling me to contact my bank/phone provider. Did you manage to get your money back and if so, how? Many thanks!

[Anto6]

Hi, no i did not...they just kept passing the buck over & telling me to contact bank & phone provider. I would raise a complaint with them & see if you get better luck there. Its a joke to be honest where nobody is accepting any liability what so ever which is not right at all. There is  clearly a flaw where these thieves have been able to take advantage of. 

[a_vasudeva]

I was able to get a partial refund from EE but it required several hours of phone calls and escalation through several levels. 

It is a flaw that EE fail to recognise and staggering that it is still going on. 

[Jacko1805]

You need to watch BBC rip off Britain, our story is on there!