Google play refund

Mccann89 · ‎14-08-2023

Hey,

I recently had issues with my son purchasing roblox via the mobile contract and ended up with few hundred phone bill after alot of hassle, roblox agreed to refund the transactions to Google play, who have then said they would refund to the payment method.

My question is, once this refund has been issued by Google to EE, will the money be sent back to my bank account t or will they try add it as account credit off future bills and how long does it usually take to see the refund?

Thanks.

XRaySpeX · ‎14-08-2023

It will be refunded to the payment method you used, which was pay by mobile bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎14-08-2023

It will be refunded to the payment method you used, which was pay by mobile bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)