Morning, having a sleepless night trying to sort out similar scenario. Have found some solace in coming across this thread. Last month, these fraudulent Google Play transactions threw me into my overdraft. EE were understanding about it but explained they couldn't block these charges. Gave me a Google phone number, which incidently doesn't work so please EE stop issuing the number. I eventually came across a claim form, the same page as per the link above in Leanne T's post. I have raised 2 claims now as the fraudulent charges have continued so I'll have another hefty bill in a couple of weeks : (
The correlation ID was bypassed by entering a string of random letters. I have all the transactions IDs saved in a separate document should it be requested - there are too many transactions to enter into the single line provided on the claim form. I don't know how Google are going to fare in their customer service yet but I have gathered all my evidence in preparation for proving the case - activity logs/histories etc.
EE really should have some method of identifying unusual activity and blocking such transactions, much like banks do. Even email accounts have option to block senders and spam, which BT are good at and are now in partnership with EE.
As a precaution, I have removed the option to pay by mobile carrier from my son's phone (on EE account and in the Google activity history). I have told him to clean up his phone of cookies, apps etc, remove google wallet, activate every security measure and change his passwords. I'd remove his phone if he wasn't 21! He hasn't accessed his tiktok account for months so that has now been deleted too. Hard to believe in this day and age that a financially poor and sleep deprived parent is technically more cyber secure than the kids.
Am I missing anything?
Apparently I'll hear from Google by 2nd May so I'll update this when I have something to share in this battle against fraudsters.
