First bill from EE

Teleman85 · ‎29-01-2026

Just received my first bill from EE. What is the charge for £123.29 and why does is contain the word 'default?!

Chris_B · ‎29-01-2026

@Teleman85 You need to speak with customer support about that. Have you paid this bill already? Because you got this on the 23rd of January ( 6 days ago so not just received) you need to call to inquire about that and if you don’t pay on time or sort it now you could end up with late charges next month. You need to call, customer support closes at 9pm

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B · ‎29-01-2026

@Teleman85 You need to speak with customer support about that. Have you paid this bill already? Because you got this on the 23rd of January ( 6 days ago so not just received) you need to call to inquire about that and if you don’t pay on time or sort it now you could end up with late charges next month. You need to call, customer support closes at 9pm

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎29-01-2026

The A/C Charge of £123.29 is just bookkeeping. You don't pay it now. It represents the value of the device you ordered which you are going pay off over its term.

It doesn't mean you have defaulted on anything. It's just the default policy to present it here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Teleman85 · ‎29-01-2026

Thank you. I figured it was something like that but just checking as it's not exactly clear. Why that particular figure when the cost of the device is actually much more?

Chris_S · ‎30-01-2026

Hi @Teleman85

Welcome to the network, and thank you for choosing EE.

I can understand why you'd be worried about the extra charge on your bill.

I'd love to get one of our guides to look into your bill for you and give you a full bill breakdown. So I'd recommend giving us a call when you have time.

Chris S