Final bill

[Pino2]

Hello, on September 9th my contract ended and I moved to a new provider. I am billed on the 18h each month. I would like to know if owe EE anything for the period August 19th to September 9th when my contract ended as I would like to cancel my direct debit. I have tried the app but my account has been disconnected. Thank you.

[XRaySpeX · Accepted solution]

Did you move to new provider using a PAC. If so, that should auto cancel your contract.

You should get a final bill by post in which you should get a refund, paid to your DD, for the period September 9th to September 17th for which you paid in advance in your bill of Aug. 18th. You won't get a rebate for the period August 18th to September 8th as you were still in contract & using it then.

[Pino2]

Yes, I used a PAC. Bottom line I shouldn't delete my DD yet as I still might owe EE money? Thanks 

[XRaySpeX]

Yes but more likely EE owe you money as you've been paying in advance.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

[Pino2]

Hi. My final bill in the end showed I am about £7 in credit but I haven't got any refund yet. It's been 2 months, when will I get my refund? Thank you. 

[bristolian]

Based on the timelines you've described, I would expect you to have received your final bill by now. "Upto 45days" is, I believe, the general timescale.

[Pino2]

I can see my final bill in the EE app and it shows I am in credit of £7. What's not clear to me is how and when I will get it. They haven't been paid into my bank account yet. Any idea? Thanks 

[XRaySpeX]

How were you paying monthly for your contract when you had it?

[Pino2]

I was paying a monthly direct debit. Thanks

[XRaySpeX]

It should have been refunded back to your DD. I hope you never cancelled  it.

If it hasn't, call CS & ask for it to be.