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Extra pay

Gabrinotar
Explorer

good morning, I apologize for the inconvenience, I would like to know if someone has an upgrade and I have paid the remainder of the contract and now I have received the bill and they ask me to pay the same amount

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Gabrinotar  As this is an account issue you’ll need to call customer services. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Gabrinotar
Explorer

Unfortunately or contacted and they say there is no payment. But I did it through the link that my sent to Chiat the operator when they update the plan is we are talking about 432.37

James_B
EE Community Manager
EE Community Manager

Hi @Gabrinotar,

Welcome to the EE Community. 🙂

Does the payment show as completed on your online bank statement or pending?

James