Extra charges of bill

[Abia14]

This is ridiculous since four months they charge me wrong amount of bill every time I call them they reduce my bill but this time I make a complain to omnibus and on few days I will call the citizen advice to send them legal notice because every month they give me depression.

[Alex_H]

Hi @Abia14,

 Thanks for visiting the EE Community

I am really sorry that you are having an issue with your bill continuing to be incorrect after speaking to us. I know that will be frustrating and causing you unnecessary stress.

I can see you mentioned about taking your complaint to the ombudsman, just to check have you raised a complaint with our dedicated complaints team to help get this resolved? If they are unable to resolve they will be able to refer your complaint to the ombudsman.

If you have not already you can raise a complaint via webform with our team here Fill out our complaints form | Help | EE

Alex