Extra charge

[snakekillie]

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Just got my phone bill and it has an extra charge of £10 marked as main, does anyone know what this means 

Thanks

[Chris_S]

Hi @snakekillie I'm concerned to hear that you've got an extra charge that you weren't expecting, I want to make sure that this gets looked into for you, so I'd recommend giving us a call on 150 from an EE phone or 0800 956 6000 from any other phone. Chris S