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Why can’t I find my bill?

louiseward
Visitor

‎15-08-2024 07:41 PM

I’ve been struggling for nearly 2 years to access my bill. 
I have multiple phones and a watch on my account. Except 2 are for family that they need to give me the money for so I need to see a breakdown each month. 
For most of this year I’ve had to call up each month… explain that I can’t access my bill (just kept getting error message to try again later in both app and browser) and get a breakdown for each number. However last month somebody took pity on me and investigated. They took me off and re added me and I was able to login and see the bill options and access my bill for each number. Woohoo I thought. Finally. I log in this month, having just paid by DD to get a breakdown for family to reimburse me and see the website and app have been updated! Absolutely zero options anywhere for me to access my bill. I’ve clicked on everything I can think of. All suggestions welcome so that I don’t have to go back to calling up each month… who has time for that!! 
Many thanks in advance. 

0 Helpful
1 REPLY 1
Rach_H
EE Community Support Team

‎16-08-2024 09:32 AM

Hi @louiseward 

We know how important it is for you to know what is happening with your bills, so I can understand how frustrated you must be if this was only resolved last month.

When you log into your app you'll need to go to Manage > Billing > See your full mobile bill, to view your bill, but if this isn't available then I'd recommend reaching back out to our team on 150, and they can look into why this is, and work to get this reaolved for you.

Rach