Ess device 4G

[Serena13]

I have just notice I am paying an extra £11 per month for a Ess Device 4G.

When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.

they also tried to sell me broadband which I also said no to as I already have it sorted.

I feel absolutely ripped off my EE.

I have been with EE/ orange since I got my first phone 11 years ago. I think it’s disgusting how you can secretly add this onto someone’s bill.

[Katie_B]

Good morning @bmw7. 

Please give us a call on 150 and our customer care team who have account access will be happy to look into this for you. 

Katie

[Chris_B]

@bmw7   So you’ve never looked at your bill ?   

[Farrer1]

I have been given a free device with a new phone and was told it was a free gift. Just found out I am being billed for it. Rang EE they said I will have to go to the shop where I took out the new deal and speak to a manager. 

I absolutely would not have had it if I knew I was going to be charged.

Is this not Fraud?

[Katie_B]

Hi @Farrer1. 

Thanks for coming here. 

Please follow the advice provided by the manager and pop back to the store which this was purchased from so this can be looked into further for you. 

If you have any other queries, please be sure to let us know. 

Katie