Error in Bill

[ShantelleF]

Hi, I just got an upgrade for £39 a month contract and today on my first bill they have charged me £800 for the device.

[Chris_B]

@ShantelleF    And if you look at the bill breakdown what is the actual figure at the bottom saying you are paying ?    

The £800 is a credit amount for that device that you’ll pay off over the course of the contract term.   

[ShantelleF]

No, they have charged that amount this month under equipment and taken it out my account. 

[Christopher_G]

I'm sorry to hear that, @ShantelleF 

I recommend speaking to our Mobile Care team so that we can look into this and fix it, if there's a mistake.

Chris