Enquiry about refunds

[ALEXDOC123]

Hiya I had a phone call today with a member of EE I was on and of hold for an hour with a girl and fella I was theb disconnected  when I phoned back I was chatting to a girl who massively helped me basically I was paying an Internet phone bill at £47 and a separate bill at £66 i was paying for a smart hub i have never had as i explained i have only ever had a hub that was plugged in the girl figured out the issue in the end and canceled what needed to be canceled but explained this has been taken from November 2023 it is a long time and alot of money i was just wondering will there be any kind of pay back I should have maybe asked on my phone call today but I was very over stimulated with how long the call was also i didnt come across these payments any sooner as I am  visually impaired and didnt feel the need to check it as I no  my Internet bill what made me check was I did check to see if my contract would have been up i did learn today on the phone call it was i also sorted that like I say it is just an enquiry as it is alot of money I have lost on something I have never used.   Thank you Alex.

[Northerner · Accepted solution]

Hi @ALEXDOC123 

You'll need to complain. 

Read here: https://ee.co.uk/help/contact-ee/complaint

Thanks 

[Christopher_G]

Hi @ALEXDOC123 

Welcome to the community.

I'm really disappointed with the experience that you've had with this. If you haven't already, I definitely recommend following @Northerner's advice and fill in the form on the complaints page that they posted. A dedicated team will look into what has happened and call you directly to discuss it.

Please keep us updated with what happens please.

Thanks

Chris