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Ending contract

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HannahLW13
Investigator
Investigator

‎09-08-2025 12:09 AM

I would like to find out when my contract ends as I would like to find a cheaper option! How do I find this out? 

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XRaySpeX
EE Community Star
EE Community Star
In response to HannahLW13

‎09-08-2025 12:47 AM - edited ‎09-08-2025 12:49 AM

Yes, to cancel BB completely at your location. You may always migrate to another ISP by applying to them directly. When you eventually get BB from the other ISP your EE BB contract is auto cancelled.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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JimM11
Community Hero
Community Hero

‎09-08-2025 12:18 AM

@HannahLW13 look back your e-mails 24 months from when you started, or DD when you started paying!

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HannahLW13
Investigator
Investigator
In response to JimM11

‎09-08-2025 12:21 AM

That was a great idea but I've definitely gone over my 24 months
unfortunately!
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XRaySpeX
EE Community Star
EE Community Star
In response to HannahLW13

‎09-08-2025 12:39 AM

If you've gone over your 24 months you've passed your min. term & may cancel anytime with 30-days notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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HannahLW13
Investigator
Investigator
In response to XRaySpeX

‎09-08-2025 12:41 AM

Oh really? That's great, thank you!
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HannahLW13
Investigator
Investigator

‎09-08-2025 12:44 AM

Is the only way to cancel my contract over the phone? 

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XRaySpeX
EE Community Star
EE Community Star
In response to HannahLW13

‎09-08-2025 12:47 AM - edited ‎09-08-2025 12:49 AM

Yes, to cancel BB completely at your location. You may always migrate to another ISP by applying to them directly. When you eventually get BB from the other ISP your EE BB contract is auto cancelled.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP