EE is a complete scam. I signed a 2-year contract with EE for the iPhone 14 Pro Max, starting in June 2023 and ending in June 2025. After my contract ended, EE charged me an extra bill for a 25th month, claiming I didn’t request a cancellation. They said a text was sent in June 2025, but I was outside the UK at the time and never received any message from 150.
In July 2025, I was shocked to see a new charge of over £109 from EE appear on my bank account. I immediately cancelled the payment, as my contract had ended and all monthly bills had been fully paid. However, when I logged into the EE app, the £109 bill still showed as due for July, and I also received a text asking for payment.
I contacted EE customer service and spoke to a representative who told me I should have called to cancel the automatic renewal. I asked why I needed to call when the 24-month contract had already been completed and all payments were made on time. I also explained I was outside the UK and didn’t receive the cancellation text. Her response was, “That’s not our problem,” and she insisted I still had to pay the £109.
This is completely unfair and unacceptable. I’ve been a loyal EE customer for over 3 years, and this is how they treat people. EE’s practices feel dishonest and misleading. I will never recommend anyone to join EE — this is a major scam, and I will be posting this experience on all of EE’s social media and apps.
