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EE have emailed that they have received Smart WiFi Device

tjor
Visitor

‎25-12-2025 11:01 AM

I closed my account and returned the wifi device. EE emailed that they have received the Smart WiFi Device. Since then they’ve sent two emails ‘reminding’ me to send the device and threatening to charge £65. The most recent on Christmas Day (very festive).

How can I stop these emails and stop EE charging me for a device I’ve already returned? 

0 Helpful
1 REPLY 1
Daymoalexander
Valued Contributor
Valued Contributor

‎25-12-2025 11:12 AM

Merry Christmas. 

We are customers just like you, but the emails are automated. You can set to unsubscribe if you wish. However, if you have the email stating the products have been received back by EE, then you have proof so if any charges do arise (I don’t think they will but again I am not CS) you can state that you have the email to state the equipment has been received back by EE. Have a nice Christmas