Hiya.
So on the 10th of November I ordered a Meta Quest as a tech add on. DPD didn’t deliver it and it was returned on the 21st of November. It seems to have gotten lost while being returned to EE, as ai haven’t received a refund and it’s still showing on my bills. I don’t even care that much about the refund I just want the item sent out to me. I went into store and they called customer services and told me there was nothing they could do in store. That I’d have to call EE to cancel this add on and then he could add another. Unfortunately the fire alarm went off in the call centre, so I just decided to call them back from home later on. After speaking to someone on the phone, all they did was try to repurchase the bundle in the same way I could do myself at home. The gentleman on the phone told me there was nothing he could do, that i’d have to go in store and they could sort it out for me and possibly give me the device in store. I’m just a bit confused and feel like I’m going around in circles all the while paying for an item that i’m never going to see.
