EE ever respond to complaints…

[pb1899]

Ok, migrated across from BT.

over 2 months ago, negotiated a price. A couple of weeks pass, transpires they’ve ordered my new broadband  contract to my old address from over 17 years. 

I have to reorder and get told I won’t have to negotiate the price and put through to sales. They wouldn’t reinstate the quote.

I call and explanation to Retentions the offer the price and the order in placed again. 

wait in for installation. Nothing. Call in, issues with migration from BT to EE systems…. Order again. Having wasted 3 weeks. 

Call up to check on progression so I don’t wait in unnecessarily. Order going ahead but price as not agreed. Told that once the instaallation has been completed they will amend the price.

Now over 10 hours of calls, price has not been amended and I cannot link my product to my account. Visit store, pointless, manager pointless and just reverts me calling in.

promised call backs, confirmation it will be resolved. Still incorrectly charged, price not amended and I cannot access my account to claim the other perks. 

complaint raised over 2 weeks ago, no call back.

repeated calls and the same empty promises to resolve. Lad I spoke to today described the stores as ‘useless’ which I concur with. He also said red tapes stops this issue being resolved! Really. 

now my intentions, get my service withdrawn as a breach of contract if not done within 7 days. Will EE reinstate my property to how it was before installation? 

a joke… customer service clearly doesn’t exist within EE and not even the common courtesy for a manager to call me and resolve what seems like a simple issue! 

[pb1899]

Email to director Saturday, called back Sunday. Executive complaints… finally got someone that sounds like they know what they’re doing. A promise to look into the issues and call me back before the end of the week. Fingers crossed. 

im not that old and remember this sort of approach to a resolution used to exists… rather than the excuse of needing another department etc, the organisations like this must be so inefficient.  

[Minkey1]

Yes, I emailed Fri, got a C/B the Saturday am. Since then the various issues have been ticked off 1 by 1, involving different areas. They cannot put 1 point of contact up.

Just the phone billing and app access now, waiting for a response from Exec Complaints.

‘m an old guy and life’s too short to put up with nonsense, whoever it is. If a coy’s main contact point doesn’t work, I’ll try Twitter/X, and failing that, ceoemail dot com. EE on Twitter just tried to push me back to 150.

I’m running at £90 compo so far, with talk of an addl £29 odd on top (no, no idea). I know being on a user forum can give a customer the wrong idea abt overall levels of customer satisfaction, but still. I’d be amazed if the average BT customer with more than 1 product was totally happy, at least in the early days 🤷🏼

Hope you get sorted.