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EE closed my account mid way through my contract

Kamkam
Explorer

As the title says, EE have closed my account even though I’m still only 6 months into a contract. They’re then saying to me that I’m late for my payment even though it’s on direct debit and technically they’re not billing me through my bank. 

It’s likely because I had a half price offer for the first 6 months but shouldn’t the billing price go up instead of closing my entire account?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Kamkam  Yes it should go to the correct cost after 6 months.  You need to call customer support to get this resolved.  150 from an EE device or 0800 9566000 from any phone. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Kamkam  Yes it should go to the correct cost after 6 months.  You need to call customer support to get this resolved.  150 from an EE device or 0800 9566000 from any phone. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.