Trade in

[Tommyelmore]

I have set up a new phone with the trade in option and sent my phone back, this is now the 3rd time doing so over the years. I sent it back over a week and now they are saying they are going to charge me 500 because they didn’t receive it? When I sent them it and paid for special posting.??? How is this my fault 

[Chris_B]

@Tommyelmore  Did you also pay for insurance on that postage?   It’s certainly not EEs fault they haven’t received it. 

[Tommyelmore]

I paid for the beer posted you could think of, I done Excatly as they said, like I said this is my 3rd time doing it so there has been no problems before. Also it’s not my fault either

Tommy Elmore

[chistery]

Did you send it special delivery and pay for it yourself or use the free postage provided?

[Tommyelmore]

They have recieved it I just got a text message.

Tommy Elmore