EE charge me 733 pound

[Shakil24]

 

Hello EE charged me 733 £ on July Bill. My monthly direct debit is normal 42 pound.Now they charged me 733.they saying you bought something from sony PlayStation.We didn't bought nothing.
Also I called Sony they says your son account is clear there no transaction from our side.They send me report aswell that nothing was bought Fri m your PlayStation.how is come then EE take this money.we have 3 sim card on On e Account

[Leanne_T]

Hi @Shakil24 

Thanks for coming to the community. 

To get this looked into further, please get back in touch with our mobile care team on 150. They will be happy to help you with these charges and see what can be done. 

Thanks. 

Leanne.

[Jodie_86]

Hi

did you get this refunded? It has happened to me too on my daughters phone.

thanks 

[Christopher_G]

Hi @Jodie_86 

I'm sorry to hear that. Have you spoken to our Mobile Care team?
Chris

[Alio555]

I am extremely angry and upset they charged me over £200 for Sony which I do not know anything about.

[Chris_B]

@Alio555  as advised above call customer services. 

[Alio555]

I spoke to them about the charge but they did not care and not even prepared to investigate either. Just laughing at me like stupid 

[James_B]

Hi @Alio555,

Welcome to the EE Community. 🙂

I'm sorry to hear our Customer Care Team were unable to help.

Did they confirm that the charge to mobile services were set up using your phone?

James

[Shakil24]

I contact boku and they check it all nber was hacked I thinks so they sending all money to ee provider and they will refund on my next bill🙏

[James_B]

Thanks for the update @Shakil24 

I'm glad you were able to get it sorted.

James