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EE changing their deal

Mummamaz
Explorer

‎06-06-2026 05:21 PM

I was offered a deal on Samsung s26 Thursday due to being with them for 17 years, the guy that called me was meant to call me back yesterday and didn't, i rang them today and get told its going to be £10 more a month than what was offered.

It annoys me that they have changed their offer, where's the loyalty to me!!

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎06-06-2026 05:26 PM

Hi @Mummamaz 

Offers change all the time. If it was a limited time offer then it may have expired.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Mummamaz
Explorer

‎06-06-2026 05:31 PM

I did contact them and the lady i spoke to was unhelpful and said " well you have your pac number so you can leave at any time"  not a good attitude at all especially as i was being friendly and not rude like some customers I'm sure they deal with day in day out  

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XRaySpeX
EE Community Star
EE Community Star

‎06-06-2026 07:59 PM

Who called you EE or 1 of their Direct partners?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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