EE bill

Kemz01
Explorer

‎19-09-2024 08:23 PM

Brand new to EE -

Literally signed a contract 2 days ago my old number only just got pulled over to EE. My device monthly cost should be £44.50 and my plan should be £16. Why in heavens name do I have the cost of a tech add on of £51 on my bill when I have barely setup my new phone. This is just a list of issues I have had since signing my contract on Tuesday

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-09-2024 08:58 PM

Hi @Kemz01 

Did you buy anything else in addition to your handset and tariff.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Kemz01
Explorer
In response to Northerner

‎19-09-2024 09:50 PM

Nothing literally just the handset 

0 Helpful
Chris_S
EE Community Support Team
In response to Kemz01

‎20-09-2024 08:19 AM

Thanks for letting us know @Kemz01 

 

I'd like to get some clarity for you about that extra charge, so I'd recommend giving us a call on 150 from your EE phone, then select options 1, 2 then 1 again, then a billing guide will get this looked into for you.

 

Chris S

0 Helpful