29-03-2026 12:45 PM
Hi,
I have been with EE for many years. I have a mobile router and a dumphone with EE.
My contract actually expired some months ago, and when i tried to get a new one, EE said they couldnt do that for me, because they couldnt find my address. But i live in a bona fide block of flats in Bournemouth. EE did say they would just keep me going on some kind of rolling contract.

Though can you indicate what kind of price could be offered to me by EE, because my current bill (attached) of £38.62 per month seems high, and much higher then my freinds are paying for their phone/internet.
29-03-2026 12:51 PM
Hi @treez
You have left your number on both those images.
Upgrading doesn't need a credit check unless you're after a phone but where is your service registered now. Are you on the electoral roll.
There are definitely some deals to be had on the SIM only plans https://ee.co.uk/mobile/sim-only-deals
Thanks
29-03-2026 03:38 PM
Welcome back to the Community, @treez
I've had to recall the image s you shared here as these contain personal details, but please feel free to reupload these with all numbers masked.
We would imagine that there is an address registered on your account at the moment, has this since changed, or have you always lived in the same place?
I can't see this causing an issue with upgrading though, as both of your numbers are SIM Only so no delivery would be required and the plan updates automatically at our end.
Peter