EE and Virgin Money

[zoesdad1]

I've just opened a Virgin Monet bank account (administered by Clydesdale bank) and as I don't want to close my other account I'm moving some DD over to VM. However, when I try I get a message saying unable to make the change.

I have managed to move a few DDs but the EE one refuses to change. I presume that if I had used the account switching service that would have failed as well.

There must be a way of doing this, but I have been unable to chat through the app (keeps timing out).

Who can I speak to at EE to get this sorted. I refuse to believe that I am the only EE customer who banks with Virgin.

[Chris_B]

@zoesdad1  Are you trying to change your payment method via your EE account?  

[zoesdad1]

I am. And I'm using the website as there doesn't seem to be an option in
the app.

[Northerner · Accepted solution]

Hi @zoesdad1 

Call CS on 150 and they can swap this over for you. 

Thanks 

[zoesdad1]

Thanks, Northerner.

[zoesdad1]

@Northerner 

Just tried speaking to someone and the change failed.:(  . However, they have escalated to the HO department which deals with payments and they should get back to me in a couple of days.