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EE SIM card

Nath92allen
Visitor

‎20-09-2022 06:46 PM

Hi how long have I had my EE SIM card now please am I a vip customer yet and could you please tell me the numbers of my outgoing and incoming calls history please 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎20-09-2022 06:51 PM

@Nath92allen    This is a public forum so there is no access to your account from here.   You need to speak with customer services.  As for your call history does being a VIP give you itemised billing?  if it doesn’t then no as you need itemised billing for this and it’s a paid service and it’s not back dated once you request it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎20-09-2022 06:56 PM

@Nath92allen : Look in your online MyEE under Plan > Plan Details for when you took your contract out.

Have you ordered Itemised Billing @ £2.50 pm? This will allow to see your outgoing non-chargeable calls & texts; EE does not keep a record of incoming calls. It is not retrospective. Otherwise you can look at the Call Logs on your phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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