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EE Fraud Department contact details

jayesh4u
Investigator
Investigator

‎02-03-2022 03:36 PM

Hi

 

Is there a direct contact number for EE's fraud department?

 

I would like to report identity theft done in my name last month.

 

Thanks in advance.

0 Helpful
10 REPLIES 10
James_B
EE Community Support Team

‎02-03-2022 03:45 PM

Hi @jayesh4u,

 

I'm sorry to hear you have been the victim of identity theft.

 

Are you an existing EE customer? If you are, please get in touch on 150 to report this.

 

Thanks

 

James

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎02-03-2022 03:47 PM

https://www.actionfraud.police.uk/

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
jayesh4u
Investigator
Investigator
In response to James_B

‎02-03-2022 04:08 PM

@James_B  I used to be but not anymore.

 

We moved home recently and this fraud took place after our move.

0 Helpful
jayesh4u
Investigator
Investigator
In response to XRaySpeX

‎02-03-2022 04:09 PM

@XRaySpeX  Thank you. I logged a complaint with them a while back and also have a reference number.

 

I just want to clear my credit file as it has affected my credit score.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to jayesh4u

‎02-03-2022 04:22 PM

Ah, you want Credit Record Queries not the Fraud Dept. Email crqueries@ee.co.uk,
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
jayesh4u
Investigator
Investigator
In response to XRaySpeX

‎02-03-2022 04:43 PM

Thanks. I after Fraud team to close the account and the second team you mentioned to clear my credit file.
0 Helpful
James_B
EE Community Support Team
In response to jayesh4u

‎02-03-2022 06:06 PM

Hi @jayesh4u,

 

I've sent you a private message.

 

James

0 Helpful
Chardinay
Visitor
In response to James_B

‎18-04-2024 04:50 PM

Hi how do I get in touch with the fraud team as I am experiencing the same thing 

0 Helpful
James_B
EE Community Support Team
In response to Chardinay

‎18-04-2024 05:10 PM

Hi @Chardinay,

Welcome to the EE Community. 

You can contact our Customer Care Team on 07953 966 150.

They'll be happy to help.

James

0 Helpful