EE Fraud Department contact details

[jayesh4u]

Hi

Is there a direct contact number for EE's fraud department?

I would like to report identity theft done in my name last month.

Thanks in advance.

[Danny_125]

Hi @Chardinay 

Best of luck trying to get through to the fraud team and have your case heard. Let me know if they’re not helpful. EE will do everything they can to avoid taking responsibility for identity theft and pursue you for the money . We have a community of people who have been through the same thing (20-30 of us). The only thing that stopped  EE was getting my MP involved. 

Danny

[Keithjoseph]

hi...some called me on a private number saying they are an ee rep. they said that some has taken out a new contract in my name for an IPHONE...I have requested no such thing...please look into this...

[Leanne_T]

Hi there @Keithjoseph 

Do you currently have an EE account? 

Did the caller ask for any information from you? 

Leanne.

[emalik]

same situation here, reported everything but they do not think its fraud and keep on sending me bills and wasting my time, its not impressive to say the least as I have called them few times to explain with  ref number but not sure what else can be done.

[Danny_125]

Sorry to hear that. Whatever you do, do not pay the bills as they will use that as proof you took out a contract. @Mil3n3  has started a group to report the issue, I think there is a Facebook group and the press are involved.

the only way I got EE to stop was by getting my MP involved. I would write to all your representatives and consumer rights groups. EE have deliberately lax ID checks to get more customers, and are under no obligation to report ID theft. The only way it will change is if OFCOM do something about it.

[Sadiaab]

Ee took my account all of money  which  I didn't agree with them I opened account with them and engendering came to my house 10 of July 2024 and after week they trying to took money  i called them they said its advantages  and i paid  30 of July  and set up my direct debit card and then i took again  money  i wasn't expecting  they already  had deposits  and my home is free to call anytime  what else they're charging me  they took  74 pounds , I got stressed since I  with them I regret why I go with ee I wished I wouldn't  do 

[Sadiaab]

No fraud ee self are fraud  be careful  people  ee now are fraud 

[Chris_B]

@Sadiaab  Sounds like you have entered in to a contract and are now being requested to pay for said contract.   

[Leanne_T]

Hi @Sadiaab 

Thanks for coming to the community. 

Did you order home broadband?

Have you received a bill to show you the breakdown of the charges? 

Leanne 🙂

[Khizarhayat13]

Hi

My name is Khizar H., from the past 2 days my phone number, and my contract has been cancelled. When I visited the EE shop they said that it was closed due to a fraudulent activity. I have been using this number normally, paying my bills on time, no issue with my account. I don't know whatsoever and all off a sudden the signals goes off, how can you do that just like that? You guys have just wasted my 3  days till now without any reason and without any notice or email. I want my number back that's why I waited for it for 3 days as I have used it in my university and various study groups, and I am using it as a confirmation snd as a backup everywhere. 07***, this is my number. I want my number back. I am very frustrated now, if I don't get it back in a day or too I'll have to take further action. 

[Mod edit: post has been updated as it contained personal information]