EE Fraud Department contact details

[jayesh4u]

Hi

Is there a direct contact number for EE's fraud department?

I would like to report identity theft done in my name last month.

Thanks in advance.

[James_B]

Hi @jayesh4u,

I'm sorry to hear you have been the victim of identity theft.

Are you an existing EE customer? If you are, please get in touch on 150 to report this.

Thanks

James

[XRaySpeX]

https://www.actionfraud.police.uk/

[jayesh4u]

@James_B  I used to be but not anymore.

We moved home recently and this fraud took place after our move.

[jayesh4u]

@XRaySpeX  Thank you. I logged a complaint with them a while back and also have a reference number.

I just want to clear my credit file as it has affected my credit score.

[XRaySpeX]

Ah, you want Credit Record Queries not the Fraud Dept. Email crqueries@ee.co.uk,

[jayesh4u]

Thanks. I after Fraud team to close the account and the second team you mentioned to clear my credit file.

[James_B]

Hi @jayesh4u,

I've sent you a private message.

James

[Chardinay]

Hi how do I get in touch with the fraud team as I am experiencing the same thing 

[James_B · Accepted solution]

Hi @Chardinay,

Welcome to the EE Community. 

You can contact our Customer Care Team on 07953 966 150.

They'll be happy to help.

James