Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE App, Text and Online say I can upgrade early but Live Chat saying I can’t?

Stevie93
Established Contributor
Established Contributor

‎22-06-2026 04:08 PM

Good afternoon,

I’m due for an upgrade on my sim deal (which ends next month so I can do an early upgrade . One staff member on your live chat says I can only upgrade on handsets not sim only deals? The app, 150 text and my online account says differently. Is the staff member lying to me.

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎22-06-2026 06:15 PM

Hi @Stevie93 

Thanks for coming back to the community.

Does the EE app and website show you available SIM Only plans to select as an upgrade? Do you get any error messages if you try and select a new SIM Only plan to upgrade to?

Could you text UP to 150 and let me know the full reply, removing any personal details. 

Speak soon 🙂

Leanne.

0 Helpful