Downgrading

[melbs1974]

Hi 

My contract is over, it has been since the middle of the year, I want to keep the same phone and number and pay a cheaper bill as the current deal doesn't justify my usage,  I can't seem to find an easy way to do this online, and the website is very slow and frustrating and pretty much one-way, please help.

Thanks

[Chris_B · Accepted solution]

@melbs1974  You can do this via the EE app.  Just click upgrade and select sim only and choose what tariff you want or you can call customer support. 

[melbs1974]

thankyou!