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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59299 Views
  • 69 replies
  • 14 Helpful

PDF bill - no payment slip

I have downloaded my PDF bill via the EE app. However it does not contain a payment slip / barcode so it can be scanned and I can pay it at a post office / pay point. They said they could send me a bill by post for an extortionate amount of £3 but su...

Resolved! Retaining discount after leaving EE

Hi, I was made redundant from EE back in Dec 2023 and when I left I was transferred over to a £20 SIM only deal.As I was an employee, I retained a 50% discount so am paying £10 as a monthly charge.I am thinking of upgrading my handset, but want to kn...

Upgrade Question

Hi, I want to upgrade online as I have a friend's and family discount. However the dreaded dead upgrade button is preventing me from doing this. I have raised a case with the technical support team last week. The issue is the upgrade button doesn't d...

£600 bill!!!

I have recently been on holiday to Turkey. When i landed i called EE, for advice on what was the best package for whilst i was away. I wasn't aware before the holiday that this country wasn't included in the normal holiday data packages. When i calle...

EE broadband not showing in account

Hi all,I have had EE full fibre broadband installed, the broadband service is working fine, however logging into EE account I can not see any of the billing/product information? Could anyone assist with this? 

Resolved! Viewing current bill

I'm unable to view my current usage for my current billing period? I've tried online website and on the app is there another way to try find this information?

Jenjen77 by • Visitor
  • 1969 Views
  • 6 replies
  • 3 Helpful

How do I disconnect EE 4G Home Hub service??

Dear EE HelpI am unable to find online how to disconnect my 4G Home Hub service?There is no email address to send query to; there is no live chat support?Please advise urgently.I do not want the next monthly auto debit to get charged.Please email me.

Nia1011 by • Visitor
  • 386 Views
  • 2 replies
  • 1 Helpful

In my opinion EE needs to do more work on their customer service.  So many people lead busy lifestyles which means they do not have the time to call you.  Why do EE not offer more via e-mail or chat?  Why do people have to call, it isn’t convenient f...

Resolved! Upgrade query

Hi, I am due an upgrade shortly and noticed that the phones and plans are priced individually now, on my current plan I have a 20% MRC discount as I have a second plan. My question is if I upgrade do I still get the 20% discount off the entire cost? ...

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