Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade trade in

Hello I sent my phone back within 14 days on Mon. Sent special delivery. Arrived Tuesday 3rd, had to be back by 6th. Have evidence from royal mail it was delivered yesterday at 1030.As of yet I have heard nothing back about this. When should I hear a...

No online account access or bills

I was thinking of moving from O2 to EE but having dipped my toe into the water with one handset, I won't be.No bills since I signed up, no online access, billing "support" team can't fix it and even get me registered and say it's an ongoing issue. I'...

Can I pay yearly upfront

If I found myself in the position of being able to pay my mobile/broadband and tv up front annually, can I do that or do I have to stick with paying monthly if that what I signed up for? Thank you ☺️

Trouble with paying bills while overseas

How can I get updates and bill reminders from EE when I travel overseas and need to change my SIM card to a local one? Can the app remind me when I join a WiFi network?

Resolved! Paying mobile bill online

Ant seem to get a link to pay my mobile.online

Address changes

Hi please change my adress

Resolved! Cancel Monthly sims

Who do I speak to to cancel a contract I've had them less than 2 weeks. I called EE to be told text "Return" to 150 did this and had an email yesterday saying we can't cancel as you had them from in store, went to store today to be told I have to cal...

cancel my contract and switch to pay as you go

Can I cancel my contract and switch to pay as you go.... because the bills are to much on me

Resolved! Stop itemised billing

I’m trying to turn off itemised billing but can’t see how to do it. How can I cancel it? I feel like this is a stealth tax which everyone pays every month because it’s not obvious how to turn it off.

got a new contract

Instead of upgrading, I got a new contract with a new phone. Now I realize that I have 2 contracts but I only need one contract. How can I have my new contract but not pay a fee to cancel the previous contract?