Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancelling contract

Hi,Trying to sort this out for my mum who isn't great with technology.She was on a monthly rolling monthly contract with EE but due to needing a health-based app, needed more GB so signed up for a 12 month 35GB contract with EE without getting me to ...

Resolved! Moved to EE, but still getting billed by BT for a mobile

Hi. In mid-July I moved my broadband, TV and mobiles to EE.At that time I had 5 mobiles on a Family SIM deal. I migrated 4 to EE and cancelled the 5th SIM.To cut a long story short I am still being billed for that 5th SIM. I have been assured four t...

Payment

I need to make my monthly payment to EE but I can’t make call because am outside Uk so I need solution on what to do please

Resolved! Sim only after handset contract

Hi,My current phone plan with ee has come to an end. I am waiting for the s25 to be announced and released. I want to go to a sim only until this announcement happens but I only see upgrades to a 24 month contract.After some searching, I think I can ...

Cannot view documents

I have had my flex pay contract for a year now but I cannot view My Documents. No documents come up after selecting drop down box. I’ve tried on app, desktop site and on a laptop.ive just paid contract off and it is showing as closed and paid on app....

Update package

I have chosen to update my package from £ 10 per month to £ 15 per month. Can I start using the new package now

jean

i need pay today £22.50 i try sent you payment but fail *** sent me email message thanks you [Mod edit: please avoid name-pointing. Thanks!]

Contract ending and Lenovo Tablet

Will the payments in respect of the tablet I got at the same time as my mobile phone end automatically, or do I need to cancel it separately please? I'm changing to pay as you go for the phone.

£60 out of charges

Just received my bill to find it's £66 more than what it should be when looking at extra charges I've been billed for extra stuff majority of it I'm fine with as I know about it but one especially from Google play for £19.99 which I never agreed to l...

Resolved! Cancelling contract with remaining Tech Add-Ons

Hi allI had a new 24 month phone contract in Jan 2023. This is due to end in Jan 2025.I took out two Tech Add Ons (XBox and MetaQuest devices) in December 2023.Ideally I'd like to leave EE in Jan 2025. Can I just continue to pay the Tech Add ons for ...