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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59302 Views
  • 69 replies
  • 14 Helpful

Accepted a double data SIM offer - no double data?

Hi, it seems the double data SIM offer I took up (20Gb instead of 10Gb) only has 10Gb assigned on my new account.I'm new to EE, have dialed 150, was sent an SMS from which I clicked a link ultimately requesting a call back. This resulted in a voice m...

have two different plan

Hi,I had a new Pay Monthly contract on 7th August for a 25GB SIM plan. I downloaded the PDF of this contract, but the email confirmation I received states that my plan is only 5GB at the same price. Is it that I have two contracts?

Chunfu04 by • Investigator
  • 452 Views
  • 2 replies
  • 0 Helpful

EE keep sending me emails intended for someone else

I've been getting multiple emails for someone who is having broadband installed. It's not my address on the order, however, it is my account number from when I used to have a mobile phone with them. I've tried during multiple calls to customer servic...

How to cancel using my sim card

Hello community. I left the UK for good last month and would like to end using my EE sim. I informed EE already and they said I needed to give them at least one month to cancel my sim. Up to now, there has been no confirmation that my bill for this m...

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