Contract renewal I have been told my contract ends 25 January trying to have a c

BS563
Visitor

‎03-01-2025 12:12 PM

My contract ends 25 Jan I am trying to have a conversation about renewal terms but 45 minute wait on the phone number given, who has that time to wait? nothing other than advertising packages on the account management site and dont live near a shop for an appointment so I will be off to the bank to cancel my direct debit from February and look elsewhere because I cannot have a chat with anyone?  How weird is this service?

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-01-2025 12:22 PM

There's no need to renew. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There may however be a 10% discount after 3 months. You may always choose to upgrade your contract to a cheaper SIM-Only contract.

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bristolian
EE Community Star
EE Community Star

‎03-01-2025 12:26 PM

@BS563 wrote:

My contract ends 25 Jan ....so I will be off to the bank to cancel my direct debit from February

Unless you explicitly give cancellation notice, you will still have a contract with EE and failing to keep up payments will cause more issues.

Your contract does not automatically stop on 25th Jan, your minimum term does.