My son went to Malta for 2 days and I have just been hit with an £8k phone bill. I called EE and they said that there is something wrong with their billing system. My phone and my kids phones have been cut off twice today as I am over my credit limit despite being told they have fixed the issue of being cut off and now the office is closed. EE, you really are appalling. The worst customer service ever.
I received my Ombudsman letter via email about an hour after I was told it would be emailed to me. Why did it take almost an hour for my case handler to put my email address in and send me a letter that had already been posted to me? How long does it take to write such a letter, an hour?
You’d like to think what you were told is a mistake? But the more I interact with EE the less liberal i feel, so it’s just a lie. I’ve had my letter emailed to me, probably written this morning ahead of the call I’m expecting to have with a manager?
