My son went to Malta for 2 days and I have just been hit with an £8k phone bill. I called EE and they said that there is something wrong with their billing system. My phone and my kids phones have been cut off twice today as I am over my credit limit despite being told they have fixed the issue of being cut off and now the office is closed. EE, you really are appalling. The worst customer service ever.
We went to Malta last week, it seems from reading the other posts in that section about Malta that everyone who did received a massive bill, and in some cases, like me, have actually had their phones blocked.
It’s obviously a glitch so don’t worry about it EE will correct this. The last time I seen this happened someone was billed for something around £46 million.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Read the post ‘Don’t use EE in Malta’ it’s in the contracts and billing section. I’ve cancelled the direct debit as a precaution, just in case they accidentally try and take £9.5k from my account under the guise of a ‘glitch’
Also I have two numbers on my account! the other one being my other half’s, and it’s her number it’s come up on! She didn’t make any phone calls while there and was connected to the hotels Wi-Fi so next to no data used maybe the odd WhatsApp message
I only realised as went to use phone to order food this evening! And was blocked, tried ringing ee but got the same, so will ring in the morning as they open at 9.00am! Also will be cancelling direct debit until it’s sorted
Also, this may be something! My other half connected to the hotel wi fi, whereas I didn’t! I just used 5g! It’s her number the charge is on! I’m wondering if it’s some kind of scam that when you connect to the hotel Wi-Fi it’s creating a charge 🤔
