Direct debit

Ousetraveller23 · ‎07-09-2026

I have had two mobile numbers on my account, my sons and my own, my sons mobile has been taken off reducing the bill, do I need to physically change my direct debit or will it reduce automatically?

Schockwave · ‎07-09-2026

Hello @Ousetraveller23 ,

Welcome to the community,

It should be done automatically, as the amount has changed, then EE will only debit the amount they are owed every month.

You should get notification of your billing 7 days before they take the amount and you can then check the billing by logging into your account to see what the charges are, no need to do anything.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

View solution in original post

Schockwave · ‎07-09-2026

Hello @Ousetraveller23 ,

Welcome to the community,

It should be done automatically, as the amount has changed, then EE will only debit the amount they are owed every month.

You should get notification of your billing 7 days before they take the amount and you can then check the billing by logging into your account to see what the charges are, no need to do anything.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.