Direct debit

[Mmcd70]

Need to change bank details for my direct debits 

[Mmcd70]

It’s not allowing me to change bank details for my phones & broadband 

[Chris_B · Accepted solution]

@Mmcd70  You can do this yourself via your online EE account, or you can call customer support to help with this 

[Peter_W]

Welcome to the Community, @Mmcd70 !

What exactly is happening when you try to update this? 

If you've been having issues with the app, it's also worth giving the browser version of your account a try too.

You can find the option to manage your direct debits in the billing section.

Peter

[carly1124]

i want to change my direct debit on line and it is not allowing me 

[carly1124]

its not giving me an option to change my direct debit

[Rach_H]

Hi @carly1124,

Welcome to the Community!

If you're not able to update your Direct Debit details online then you'll need to give our team a call, and they'll be happy to help you with this.

Rach