Default notice without seeing a bill

[Chorinaa]

Afternoon,

I've recently received a default letter however never received a bill and STILL can't see billing on any device or within the app. I have tried numerous times to use live chat but don't seem to have the ability on my account. Please can I have an urgent response as a ticket relating to this issue was raised 3 weeks ago and yet don't have a response. I have attached a picture so you can see the issue, has anyone else had this issue? 

Thanks

[Linzi_H · Accepted solution]

Hi @Chorinaa 

Welcome to the Community.

I'm disappointed to see you're facing some issues when trying to view your bill within the EE app. Does the same error appear when you log into your main online account?

If you already have a ticket raised for this through our technical support team, I'd imagine both will be impacted currently. I would advise reaching back out to the team for an update, and they can also review the letter you've received.

Linzi