Death of account holder.

[Profile closed]

My mum has passed away, she was the account holder, myself and 2 children have the phones and use the contracts. The phones are just over 6 months old. Can I transfer them to pay as you go? Will we get to keep the phones to use? 

[Profile closed]

Not yet no, as I’m wanting to know if I can have the phones on pay as you go as I can’t afford to take on the contracts 

[James_B]

Hi @Profile closed,

I'd recommend filling out the form so our specialist team can contact you. They'll run through all available options and answer any questions you have.

Thanks

James

[Profile closed]

I don’t want me and my 2 children to be without phones though 

[Christopher_G]

I understand, @Profile closed. We're trying to find out whether you've spoken to that team yet. They will do their very best to help you.

How to notify us of a bereavement | EE

Chris

[Profile closed]

No I haven’t as I’m worried we will be left without use of phones and my mental health is not good at minute I’m not good at talking on phone 

[Christopher_G]

OK, thanks @Profile closed 

I've sent you a private message to try and help you further.

Chris