Death of account holder.

Profile closed · ‎12-06-2023

My mum has passed away, she was the account holder, myself and 2 children have the phones and use the contracts. The phones are just over 6 months old. Can I transfer them to pay as you go? Will we get to keep the phones to use?

XRaySpeX · ‎12-06-2023

@Profile closed : Refer to Change my account in the case of a life event :

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

the account holder’s name and number

a number to contact you on

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

disconnect their broadband or number and close their account

transfer the connection or number to someone else

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Katie_B · ‎13-06-2023

Hello @Profile closed.

I am so sorry to hear of your loss.

@XRaySpeX has provided you with the right steps to take to notify our customer care team.

If there is anything else we can do here on the community such as answer any questions you may have please be sure to let us know.

Katie

Profile closed · ‎13-06-2023

Hi. I like to fill the form in but wanting to know if I can keep the 3 phones and go to pay as you go

Katie_B · ‎13-06-2023

Hi @Profile closed.

Once you have filled the form out a member of the team will contact you and notify you of the options available for keeping the phone and SIMs.

Katie.

Profile closed · ‎13-06-2023

Is a pay as you go an option?

Katie_B · ‎13-06-2023

Unfortunately, I can't say if pay as you go would be an option as this is not my department @Profile closed.

The team will do everything possible to help make this easier for you and if this is an option they will help process this for you.

Katie

Profile closed · ‎13-06-2023

Thanks I know to do that was just hoping they put the 3 phones on pay as you go

Profile closed · ‎13-06-2023

Can anyone help?

Christopher_G · ‎13-06-2023

Hi @Profile closed

I'm sorry for your loss.

Did you fill in the form that @XRaySpeX posted? That team will take the details from you and make it as easy as possible for you at this difficult time.

Chris