Credit checked for upgrading essential plan at end of term?

[Laura1706]

Hi, I have been with EE for 2 years now and my essential plan is due to end November 15th. 
when I log in, my status still says unable to upgrade (there is no outstanding bills).

when will I be able to upgrade and are credit checks run for upgrading? I have a mortgage going through and don’t want anything to leave marks on my checks. 

thank you in advance. 

[Jon_K]

Hi @Laura1706.

If you check your Plan & Add-Ons, does it say when your contract end date is?

Do you get any other error messages?

Jon

[sjjo80]

Mine is saying exact same thing and just wondering same? but been with EE a very very long time and my daughters contracts ends 18th November and mine January 

[Christopher_G]

You aren't credit checked when upgrading, @sjjo80. Just when taking out a new contract.

It may be worth speaking to our Mobile Care team.

Chris

[sjjo80]

Hi thanks all for hep, messaged and sorted said problem with systems

[Leanne_T]

Thanks for coming back and letting us know @sjjo80

Leanne 🙂