Credit check for upgrade

[Bbr_81]

Hi,

I’ve been a customer for many years and have a few contracts/ products. 
I am thinking of upgrading to a new iPhone. Will I be externally credit checked for this, or is it just new customers that are credit checked?

[Northerner]

Hi @Bbr_81 

If you have to ask then you know that maybe this will be a problem. 

You never used to be checked for upgrades but the ownership/contract for the device is separate now with flex pay. 

Flex pay

https://ee.co.uk/help/mobile/manage-use/pay-monthly/flex-pay

Credit file explained:

https://ee.co.uk/help/billing-payments/payment-methods/credit-files-explained

I suggest you speak to EE CS on 150 to discuss your options. 

Thanks