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Gabbies
Explorer

‎20-04-2024 10:55 PM

Why have I been restricted ?

0 Helpful
5 REPLIES 5
Gabbies
Explorer

‎20-04-2024 10:48 PM

My bill was over due I have just paid it over the phone and is still not letting me make phone calls 

0 Helpful
Gabbies
Explorer

‎20-04-2024 10:54 PM

Why is it saying I’m restricted 

0 Helpful
XboxGamer1987
Problem solver
Problem solver
In response to Gabbies

‎20-04-2024 10:57 PM

Hello @Gabbies 

As @bristolian has mentioned it can take up to 24 hours for services to resume after paying an overdue bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

I'm currently using a Samsung Galaxy S23 Ultra
0 Helpful
XboxGamer1987
Problem solver
Problem solver

‎20-04-2024 11:26 PM

Hello @Gabbies 

If you have been restricted that means you haven't paid your Bill for the Month.

To get your services working again you need to pay the overdue amount and will take upto 24 hours before they resume.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

I'm currently using a Samsung Galaxy S23 Ultra
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Gabbies

‎21-04-2024 07:19 AM

@Gabbies  Because you broke the terms of the contract with an over due bill.  It takes up to 24 hours to disconnect you so it takes up to 24h to reconnect you.   Just because a payment has been made it doesn’t mean your service will resume that moment.