Hello @Gaz64 ,
Welcome to the community,
If you are within your minimum term, you can only upgrade to a more expensive plan, but if you are out of contract and want to change to a lower tariff you can do so.
If you are within your minimum term and want to change to a lower tariff, you will have to pay the rest of your contract and then start a new one by upgrading to a newer lower plan.
You will need to discuss this with customer service if it is the latter, but otherwise you can take a look at upgrades and see what there is or speak to customer service to see what they can offer.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
