Contract termination

[Derren2502]

My contract ended about a week ago, when I go on my EE it says I can’t upgrade just yet, I think this is because for the last 4 months I have been about a week late paying my bill due to my pay dates. I have looked at the price plans for new handsets and the prices seem very high compared to other networks, so I probably won’t be upgrading anyway, but I need to stop my current contract otherwise I’m paying £50 a month for a bit of data that I use. I phoned 150 and waited on hold for 40 mins (seems to be the case since covid) only to be cut off from the operator after 3 mins. So thought I would try live chat but unfortunately also says it’s expected to be about an hour until I get a reply. I would use either the pac code or stac code to cancel but currently having difficulty getting a new contract. Is there any other way to cancel presides waiting in line for ages when I expect I will be cut off again as soon as I mention cancellation. I would have thought being a customer for more than 9 years I would have received better service. Thanks

[bristolian]

Your reference to contract ending is, I presume, just your minimum term where your services (and associated contract) still continues on the same basis except that you're now free to give 30days notice anytime.

Requesting a PAC or STAC won't serve to cancel your contract unless you then subsequently give that code to a new provider to port (PAC) or not port (STAC) your number.

EE has never claimed to be the cheapest network, but account-specific offers can often be available via C/S on 150 - who are also the quickest way to give disconnection notice.

[Derren2502]

No I mean my actual contract end date was 10th October 

[XRaySpeX]

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@Derren2502 wrote:

No I mean my actual contract end date was 10th October 

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No, it wasn't if you haven't yet cancelled. It's merely the end of of your min. term. Your contract rolls on on a 30 day notice period until you cancel it, upgrade or port away.

[bristolian]

And to clarify further, if your contract ends that is because EE are no longer providing you with service - the clue would be your pay-monthly phone has either moved to PAYG or will have been disconnected.