Contract not same price as bill.

[ConfusedMatt]

Hi. New customer.

My contract states my bill will be £18

Your bill sent through is for £20

11% increase.

Not very happy at all.

[bristolian]

Can you post up screenshots of your contract & bill, with personal details redacted?

If this is your first bill, it will cover your first complete bill cycle in addition to pro-rata charges for the period between connection & first bill.

[ConfusedMatt]

There's my contract 

[Chris_S]

Thanks for sending that over @ConfusedMatt I'd like one of our billing guides to get this looked into for you, so I'd recommend giving us a call on:

150 from your EE phone or 0800 956 6000 from any other phone.

Chris S

[XRaySpeX]

Where's your bill?

[Chris_B]

@ConfusedMatt if this is your first bill, then you have got the days before the bill was generated and then the month ahead.