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Contract cancellation

ZAKB2026
Explorer

‎11-07-2026 04:23 PM

EE have all of sudden cancelled my contracts without any warning as I added a new line called up and was told there are special instructions on the account that I need to go into store with valid id it’s 2026 I don’t have time to visit stores if verify my id in the app verification will this be sufficient? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎11-07-2026 05:47 PM

@ZAKB2026  You’ve been told go to a store the EE app isn’t a store. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
ZAKB2026
Explorer
In response to Chris_B

‎11-07-2026 06:42 PM

Clearly your not here to help looks like you’ve nothing better to do on a Saturday evening. 

0 Helpful
ee_user14
Skilled Contributor
Skilled Contributor
In response to ZAKB2026

‎11-07-2026 11:30 PM

@ZAKB2026 wrote:

Clearly your not here to help looks like you’ve nothing better to do on a Saturday evening. 

And by the same token, you're clearly not here to seek help if you don't like the answer you've been given.

If you have been advised to proceed via a certain channel, then I would recommend you follow that advice. If that advice suggest doing things a particular way, there would be a reason for that. If alternative methods were available, they would have been suggested.