Contract Ended 10th May - do I need to end for my new sim only contract??

[MarkTovey1]

Awaiting new sim through post for 24 month contract - will this deactivate my current number?? 

I do not wish to pay 2 separate accounts - thanks in advance.

[Chris_B · Accepted solution]

@MarkTovey1   Did you upgrade or just order a new contract?   An upgrade will retain your number and your account will change to show the new contract and you’ll keep using the same sim.  a new contract will mean you have 2 contracts and no it'll not stop your current number as you have 2 contracts so 2 numbers. 

Contracts don’t just end at the minimum term they change to 30 day rolling contracts until you do something about it,  ie upgrade 

[XRaySpeX]

@MarkTovey1 : Not if you just ordered a new SIM contract. You should've ordered it as an upgrade. That keeps your no.

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. 

[Schockwave]

Hello @MarkTovey1 ,

Welcome to the community,

Why are you needing a new SIM card? Did you not upgrade or did you start a new contract? If you started a new contract, then i would suggest speaking to customer service and see what they can do, as contracts do not just end, just the minimum term does and so you should have done an upgrade.

You do have 14 days to cancel the new contract if you did not upgrade, then upgrade once it has all reverted back on your account.