Contract Cancellation charge

Ayesha191
Visitor

‎21-03-2025 04:03 PM

I recently cancelled my contract via live chat and I asked if I would be charged the person said no however on my account it says I will be charged £74 for a plan I have not used and for a sim I have not received 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎21-03-2025 04:25 PM

Hi @Ayesha191 

If you're still within contract you'll need to pay the remaining contract if you want to leave. Same as most contracts. 

Thanks 



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XRaySpeX
EE Community Star
EE Community Star

‎21-03-2025 04:55 PM

You can't cancel over Live Chat. You need to phone CS to cancel. If you ordered by phone or online & are still within the cooling-off period there should be no charges.

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